Possible Postmaster Error Messages:

1. 'Unknown User' or 'User Not Found'.

The username part of the email address is incorrect. An email address is made up of two parts: the username and the domain (username@domain). If the username part of the address is incorrect, it may have been mistyped, or the user's email account may have been changed or deleted. Check that the email address is all in lower case letters with no spaces.

2. 'Host Not Found' or 'Invalid Domain' or 'Server Not Found'.

This error means that the domain part of the email address is incorrect. The error could be something simple such as typing domain.co.uk instead of domain.com, or it may be entirely incorrect. The domain part of an email address cannot contain spaces, and can be made up only of letters, numbers and two other characters: . and - No other characters are allowed.

3. 'Return Address Refused', or 'Sorry, that domain isn't in my list of allowed rcpthosts'.

In simple terms, this error means that the email address you are sending to is unable to accept mail from your address. In most cases this is due to a misconfiguration of the recipient's mail server and will normally be resolved within a short time.

It may also mean that the recipient's mail server is intentionally blocking mail from Wire Tele-View addresses. If this is the case, we will want to investigate. If you repeatedly receive this error please contact custcare@wtvaccess.com.com with details of the problem.

A related error, along the lines of 'DNS for host is mis-configured' is a common error with emails on sub-domains, such as Freeserve email addresses (for example username@subdomain.freeserve.co.uk). This is the equivalent of the 'Unknown User' error and occurs when the subdomain part of the email address is incorrect.

4. 'Exceeded Storage Allocation' or 'The user(s) account is temporarily over quota'.

There are two possible causes to this error. The majority of mail servers will not allow a user's mailbox to exceed a specified size. If a user does not download their email on a regular basis, or if they receive one or more very large emails, their account may be taken over the server's maximum size. When this happens, mail sent to that address will be 'bounced' until the user downloads their mail.

This can also occur if the recipient's mail server is having difficulties. This is usually a temporary fault.

5. 'Relaying Denied' or 'SPAM-relay detected'.

In order to protect users from 'Spam' (junk or pornographic) email, many email servers institute automated security measures. Unfortunately, the error message won't tell you what caused your email to be rejected as 'Spam', and as these are automated systems it is not possible for us to investigate in detail. Some of the most common causes of this error include:

'Forging' of email header information, so your email does not appear to have come from an Wire Tele-View address.

Too many recipients in the message, particularly if you use the 'BCC' function.

Incorrect header information (check your email settings and ensure that your email address is set correctly).

6. 'User Account Inactive' or 'Mailbox Unavailable'

These are common errors from large email systems such as Hotmail and Yahoo. The above error message confirms that the email address you are sending to is correct, but it is not possible to deliver your message. These large services frequently suspend accounts that have not been accessed for some time, and messages such as this are the result.

The problem is on the recipient's mail system, not Wire Tele-View

Click on start, then settings, then control panel. Now click on network. Look to see if you have Client for Microsoft Networks installed under the heading of "The following network components are installed". If not, install it by clicking on "Add", then "Client", then "Add" again. Now select "Microsoft" on the left and "Client for Microsoft Networks" on the right. Say "OK" until you get back to the Network screen. That should put it in along with the rest of the protocols under the heading "The following network components are installed".

If you already have "Client for Microsoft Networks" installed, then you need to do the following to fix your problem: Click on Start, then Shut Down. Now select the option that says "Restart Windows and log on as a new user" (or something to that affect). If asked for a user name and password when Windows restarts; put in your user ID for the user name but don't bother with a password. This is not talking about your password to get onto the Internet, rather a password to get into Windows. Don't put a password in; just say Ok. When prompted to confirm the password, say OK again. If you read the little tip message on the screen at this point you will see what I mean. DON'T SAY CANCEL TO THESE QUESTIONS. That will mess you up

Set-Up Instructions for Additional Email Addresses with Identities in Outlook Express

You should be running an anti-virus program. Disable this program before adding your email accounts. After adding the email account remember to re-activate your anti-virus program.

• Step #1: Open Outlook Express
• Step #2: Click on “FILE”
• Step #3: Then click on “IDENTITIES”
• Step #4: Click “ADD NEW IDENTITIES”
• Step #5: Choose an account name your proper name will do and click “OK”
• Step #6: When you are prompted with the question “Do you want to switch to “Your Name” now?” Choose “YES”
• Step #7: Select create a new internet mail account and click “NEXT”
• Step #8: Next you will be asked to enter the Display Name. This is the name people will see when you send them an email. You can put anything you like in this box. You can put your proper name, nickname etc…. Once entered click on “NEXT”.
• Step #9: Next you will be asked for the email address. This is where you will enter your additional email address. An example would be user@wtvaccess.com. User standing for your username for this email address. Once entered click on “NEXT”.
• Step #10: At the top of the next box it should say “MY INCOMING MAIL SERVER IS A POP3 SERVER”. Below there will be two boxes. The first box is where you enter the incoming mail server, which is mail.wtvaccess.com. The second box is where you will enter the outgoing mail server which is mail.wtvaccess.com. Then click “NEXT”.
• Step #11: You will then be asked to enter your account name and password. Your account name is the beginning of your additional email address. Just enter your account name without @wtvaccess.com and your password, make sure you check “My server requires authentication” and click “NEXT”.
• Step #12: You should now see the finish screen. Just click “FINISH” and you are done.

If you do not have Outlook Express installed on your computer you can go to www.microsoft.com and download it. You can also try going to windowsupdate.microsoft.com. Windows Update will allow you to not only download it but automatically install it.

How to Set Up Outlook Express 5.0-6.0 to Send and Receive Email

• 1. You will need your email server settings to set up your email program
• 2. Open Outlook Express.
• 3. From the Tools menu, choose Accounts.
  Note: If you have never configured, or used, your Outlook Express email program, at this point the Internet Connection Wizard will open automatically. In such a situation, go directly to step 5.
• 4. Click the Add button and choose Mail.
• 5. In the Display name field, type your full name.
• 6. Click the Next button.
• 7. In the E-mail address field, type your full Wtvaccess email address (e.g., johndoe@wtvaccess.com).
• 8. Click the Next button.
• 9. Click the down arrow on the My incoming mail is a ____ server drop-down list and choose POP3.
• 10. In the Incoming mail (POP3.. ) server field, type your Incoming mail server (POP3) mail.wtvaccess.com
• 11. In the Outgoing mail (SMTP) server field, type ) mail.wtvaccess.com Click the Next button.
• 12. In the Account name field, type your user/account name (e.g., johndoe).
• 13. In the Password field, type your email password.
• 14. Check the box next to Remember password if you wish to save your password.
• 15. Click the Next button.
• 16. Click the Finish button. If you return to the Outlook Express screen, go to < Tools < Accounts
• 17. Double-click your account in the Mail Accounts list.
• 18. Click on the Servers tab.
• 19. Check the box next to My server requires authentication. (very important)
• 20. Click OK and then click Close at the accounts menu. You are finished.

When away from your home computer you can check your email any place in the world that has access to the Internet by using wtvaccess's Web Mail. Access to our web mail is found on our HOME page.

Set-Up Instructions for Additional Email Addresses with Identities in Outlook Express

You should be running an anti-virus program. Disable this program before adding your email accounts. After adding the email account remember to re-activate your anti-virus program.

• Step #1: Open Outlook Express
• Step #2: Click on “FILE”
• Step #3: Then click on “IDENTITIES”
• Step #4: Click “ADD NEW IDENTITIES”
• Step #5: Choose an account name your proper name will do and click “OK”
• Step #6: When you are prompted with the question “Do you want to switch to “Your Name” now?” Choose “YES”
• Step #7: Select create a new internet mail account and click “NEXT”
• Step #8: Next you will be asked to enter the Display Name. This is the name people will see when you send them an email. You can put anything you like in this box. You can put your proper name, nickname etc…. Once entered click on “NEXT”.
• Step #9: Next you will be asked for the email address. This is where you will enter your additional email address. An example would be user@wtvaccess.com. User standing for your username for this email address. Once entered click on “NEXT”.
• Step #10: At the top of the next box it should say “MY INCOMING MAIL SERVER IS A POP3 SERVER”. Below there will be two boxes. The first box is where you enter the incoming mail server, which is mail.wtvaccess.com. The second box is where you will enter the outgoing mail server which is mail.wtvaccess.com. Then click “NEXT”.
• Step #11: You will then be asked to enter your account name and password. Your account name is the beginning of your additional email address. Just enter your account name without @wtvaccess.com and your password, make sure you check “My server requires authentication” and click “NEXT”.
• Step #12: You should now see the finish screen. Just click “FINISH” and you are done.

If you do not have Outlook Express installed on your computer you can go to www.microsoft.com and download it. You can also try going to windowsupdate.microsoft.com. Windows Update will allow you to not only download it but automatically install it.

Try using ConsumerReports.org website. It contains reviews for the leading protection products.

What's on TV today? Click here for an easy to read program guide. Once you get to the site, enter your zip code and then select Wire Tele-View from the drop down menu.

Webs Sites of Local Interest

• Schuylkill County Visitor's Guide
• School Closings & Cancellations
• Palo Alto Borough
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• Historic Pottsville, PA
• WNEP-16
• Reading & Northern Railroad Co
• Saint Clair Borough
• Local Schools

• Pottsville REBUBLICIAN & Evening Herald Newspaper
• Schuylkill County Chamber of Commerce
• Pottsville Free Public Library
• Port Carbon Library
• Hillside SPCA
• Schuylkill County Goverment
• Yuengling Brewery
• PA Web Cams
• The Coal Region

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